All products are free to test in sandbox mode with no registration. When you register and pay, you commit to the current month. No trial period.
Log into your account and click "Cancel Subscription", or email support@saphyr.com.au.
Your cancellation is effective immediately. Your subscription ends at the end of the current billing period. You keep full access for the remainder of the month you paid for. You will not be charged again.
After cancellation, your data will be deleted 30 days after your final billing period ends. Export your data before canceling if you need to keep it.
Subscriptions are non-refundable. You pay for the month, you get the month. Period.
If you are charged twice by mistake, email support@saphyr.com.au with proof. We will return the overpayment within 5 business days.
If your payment fails, we retry in 5 days. If it fails again, your account is suspended and subscription is cancelled.
support@saphyr.com.au